SOLO is built for families, and accounts come in a few forms. A Parent or legal guardian may create a family account for themselves and their Athletes, including a "player login" for a minor Athlete as described in Section 2.4 — there is no independent minimum age for a player login, because a Parent creates and controls it. An Athlete who wants to manage their own account independently must be at least 18. Coaches and team managers must be at least 18 years old. If you are creating or managing an account yourself, you represent that you meet the requirements above and have the legal capacity to enter into these Terms.

Where an account, profile, or player login relates to a minor Athlete, the Parent who creates or manages it accepts these Terms on the minor's behalf and is the contracting party bound by them, including the provisions of Sections 18 (Indemnification) and 24 (Arbitration).

You are responsible for maintaining the confidentiality of your account credentials, including magic-link tokens, OAuth identifiers, and any team join codes you receive. You are responsible for all activity that occurs under your account — for a Parent, this includes activity under any player-login account you create for your Athlete. Notify us immediately at legal@playsolo.soccer if you suspect unauthorized use.

You agree to provide accurate, current, and complete information about yourself and any Athlete on whose behalf you are acting, and to update such information promptly if it changes.

A minor Athlete may have a "player login" — a limited account created by their Parent, not by the minor. The Parent sets and can reset the password, and can disable the account entirely. Anything that would otherwise be emailed to a player-login account instead goes to the Athlete's guardians.

Guardians can see their Athlete's activity on a player-login account — including logins, page views, messages, RSVPs, and cheers given — through their own account.

A player-login account cannot post to the public feed, cannot access billing or family-management areas, and has no team-wide or broadcast chat; messaging is limited to a coach–family thread that always includes the Athlete's guardians. Feed participation beyond that is gated by settings the Parent controls.

Parents are responsible for supervising their Athlete's use of a player-login account. See Section 18 (Indemnification).

"User Content" means any content you upload, post, transmit, or otherwise make available through the Services — including profile information, photographs, video, written posts and messages, and other materials shared to your player feed, your team's feed, or the public feed. You retain ownership of your User Content.

By submitting User Content, you grant SOLO a limited, non-exclusive, worldwide, royalty-free license — including through the third-party service providers who help us operate the Services, such as our video-hosting and cloud-storage providers — to host, store, reproduce (including for technical purposes such as transcoding, resizing, and thumbnail generation), perform, and display that User Content solely as necessary to operate, provide, and maintain the Services, such as delivering a team feed post to that team's members or displaying an approved public feed post to signed-in SOLO users.

This license is revocable and does not transfer ownership. It ends prospectively when you delete the content, when applicable consent is revoked, or when SOLO removes the content, subject to (a) a reasonable period to complete routine technical processes such as backups, caching, and content-delivery propagation, and (b) our rights described in Section 5.8 (including legal hold).

For clarity: the license above is for operating the Services. We will not use User Content that depicts a minor Athlete in SOLO's own advertising or marketing without separate, express written permission from that Athlete's Parent.

The Services include three distinct feeds, each with different visibility and rules:

• Team feed — visible only to active members of a team. A team's Coach or manager governs the team feed's settings, including whether it's on, whether player and parent posts require approval before they appear, whether comments are open, quiet hours, and how stars are given. Team feed posts may include text, photos, and video, and team members may comment on team feed posts, subject to the team's settings.
• Player feed — private to an Athlete and their family. It shows items relevant to that Athlete, such as upcoming events, RSVPs, and dues, along with awards and performance milestones. It is not visible outside the family.
• Public feed — visible to signed-in SOLO users. Posts must fall into one of four categories: Highlight, Demo, Motivation, or Coaching. See Section 5.4 for who can post and how posts are reviewed, and see our Community Guidelines for what belongs there.

Posting to the public feed is limited to an adult posting on behalf of an Athlete in their own family; a player-login account cannot post to the public feed. Before content depicting a minor Athlete can appear on the public feed, all of the following must be true: the Athlete's birthdate is on file, the Athlete is at least 13 years old, and a Parent with authority over that Athlete has given active, recorded consent to public sharing. Consent can be granted only by an adult with real family authority over the Athlete, or by the Athlete personally once they are 18; SOLO staff cannot create or substitute for that consent.

Every public feed post is reviewed by a person before it publishes — nothing goes live automatically. We may reject or remove a public feed post for any reason, including under our Community Guidelines.

A Parent can revoke public-sharing consent at any time. The moment consent is revoked, that Athlete's public posts come down immediately, and no new public content can be posted for them until consent is granted again. Media from posts that come down is then deleted on the schedule described in our Privacy Policy.

The public feed does not have comments. Reactions on the public feed are positive-only (for example, a cheer or high-five); there is no negative or critical reaction. A team feed may allow comments among team members, depending on that team's settings.

You represent and warrant that: (a) you own or have the necessary rights to all User Content you submit; (b) the User Content does not violate any third-party right (including intellectual property rights, rights of publicity or privacy, or contractual rights); (c) the User Content complies with these Terms, our Community Guidelines, and all applicable laws; and (d) where the User Content depicts a minor Athlete and will appear on the public feed, the consent described in Section 5.4 has been obtained.

When you upload a photo or video, you are confirming more than your own rights. You represent that you have the necessary rights and permissions for every other person who is identifiable in the media you upload — not just yourself — including other players, coaches, and family members caught in the frame.

If someone identifiable in a photo or video on the Services, or their Parent if they are a minor, asks us to remove it, email teams@playsolo.soccer and we will act on the request. We may also remove content featuring an identifiable third party on our own initiative.

We may remove, restrict, approve, or restore any User Content at any time, with or without notice, in our sole discretion — including content we believe violates these Terms, our Community Guidelines, or applicable law, or that a report flags as a safety concern. We may also escalate content for further review, including by placing it under legal hold; content under legal hold is preserved, including from the deletion schedules described in our Privacy Policy, for as long as the hold is necessary. See Section 10 (Reporting and Enforcement).

Our review of public feed posts is a safety and category-fit screen. It is not a guarantee that reviewed content is accurate, appropriate, or lawful, and it does not transfer responsibility for User Content from the person who posted it to SOLO, create a duty to detect every violation, or make SOLO the publisher of User Content.

Some Services require payment. Pricing is displayed at the point of purchase and is subject to change with reasonable notice. All fees are denominated in U.S. dollars and are exclusive of applicable taxes, which you are responsible for paying. All card payments are processed by Stripe; SOLO does not store your full card number.

The Services offer several kinds of paid purchases, including one-time profile activation, recurring subscription tiers (currently Verified, Standard, Pro, and Custom), team dues collected through dues contracts and installment plans set up by your team, and event registrations. Coupons and discount codes may apply to eligible purchases.

Subscriptions renew automatically at the end of each billing period at the then-current rate until you cancel. You may cancel at any time by managing your subscription in the app; cancellation takes effect at the end of the current billing period, and you retain access until then.

Refund eligibility depends on what you purchased. Where a specific product states its own refund terms — for example, on an event's registration page — those terms control. Where no refund terms are stated for a purchase, contact teams@playsolo.soccer and we will work with you.

A team's dues contract is an agreement between your family and that team, presented and signed within the Services; SOLO processes the associated payments but is not a party to the underlying dues obligation between a family and their team. Some events require you to review and electronically sign a release or waiver before you can register — that release is a separate agreement specific to the event, in addition to these Terms.

Soccer is a physical activity that carries inherent risk of injury. Participation in any practice, game, tryout, testing event, or other physical activity scheduled, registered for, or coordinated through the Services is voluntary and at the participant's own risk. Except for events SOLO itself operates (which carry their own signed release), SOLO does not run, supervise, or control team activities and is not responsible for the conduct of teams, coaches, facilities, or other participants. In an emergency, call 911 — the Services are not an emergency communication channel.

SOLO does not sell stars, credits, or any other virtual currency. Stars are earned recognition given by real people — there is no way to buy stars, buy engagement, or otherwise purchase a boost to an Athlete's SOLO Score, Composite Score, ranking, or standing on the Services. See Section 4.

Where a team offers physical debit cards for approved team expenses, enrollment is governed by a separate Cardholder Agreement (currently v1.1), which is supplemental to these Terms. Enrolling in the card program means you have also agreed to the Cardholder Agreement presented to you during enrollment.

If a payment fails, we may suspend access to paid features and retry the charge in accordance with industry-standard dunning practices. Continued failure to pay may result in account termination.

Filing a chargeback for a charge you authorized may result in account suspension. Please contact teams@playsolo.soccer first — most disputes can be resolved without a chargeback.

Every public feed post has a Report button. Reporting a post as a safety concern removes it from view immediately while we review it; other report reasons are reviewed without an automatic takedown. You may report a given post once.

We review reports and may approve, reject, remove, or restore content, and may escalate a report for further review. We keep an internal record of moderation decisions — including reports, approvals, rejections, removals, restorations, and escalations, who made the decision, and why — for accountability and safety purposes.

Content that is escalated may be placed under legal hold. Content under legal hold is preserved — including from the deletion schedules described in our Privacy Policy — for as long as necessary.

Where we have a good-faith belief that content involves the sexual exploitation of a minor or another serious safety risk, we may report it to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement, and we cooperate with law-enforcement requests and legal process as required by law.

SOLO does not currently operate a live recruiter search, browsing, or messaging marketplace connecting Athletes with college coaches or recruiting professionals. If and when we offer recruiter tools, access will require identity verification, and use of those tools will be governed by separate supplemental terms presented at that time. Any recruiting-related activity conducted through the Services remains subject to NCAA, NAIA, NJCAA, and other applicable governing-body rules, and SOLO disclaims liability for a violation of those rules by a Coach or an Athlete.

This is a standing rule, effective now, for every adult who uses the Services — including any future recruiter, a Coach, or anyone else: no adult may use the Services to initiate or maintain unsupervised contact with a minor Athlete. Communication involving a minor Athlete must stay within the guardian-inclusive channels the Services provide, such as a coach–family thread. Attempting to move a conversation with a minor off those channels, or to contact a minor Athlete directly outside them, violates these Terms regardless of intent. We may act on a violation immediately, including by suspending or terminating access to the Services, and by reporting the conduct as described in Section 10.

You and SOLO agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with SOLO (each, a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (the "Rules"), and not in court, except as set forth below. Before initiating arbitration, you agree to first send a written description of the Dispute to legal@playsolo.soccer and give us thirty (30) days to work with you in good faith to resolve it informally; most concerns can be resolved this way.

Either party may bring (a) an action in small-claims court for a Dispute that qualifies and (b) an action in court to seek injunctive or other equitable relief for actual or threatened infringement, misappropriation, or violation of intellectual-property rights.

YOU AND SOLO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR HAS NO AUTHORITY TO COMBINE CLAIMS WITHOUT THE CONSENT OF BOTH PARTIES OR TO PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.

You may opt out of this arbitration agreement by sending written notice to legal@playsolo.soccer within thirty (30) days after first becoming subject to these Terms. The notice must include your full name, address, and a clear statement that you wish to opt out. Opting out does not affect the rest of these Terms.

The seat of arbitration will be Kansas City, Missouri. The arbitration may be conducted by telephone, video conference, or written submission, or, if both parties agree, in person. The Federal Arbitration Act governs the interpretation and enforcement of this section.